Frequently Asked Questions
Everything you need to know about bringing Namie Home to your space.
What is the standard shipping time for furniture and decor?
Most orders are processed within 2-3 business days. Standard shipping typically takes 5-10 business days depending on your location, while larger furniture pieces may require additional time for white-glove delivery.
Do you offer international shipping?
Currently, Namie Home ships within the continental United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged.
How can I track my order status?
Once your order ships, you will receive an email notification with a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.
Are your products sustainably sourced?
At Namie Home, we prioritize ethical craftsmanship. We partner with artisans and manufacturers who use sustainable materials like FSC-certified wood and organic textiles whenever possible.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible financing options through Affirm for larger home investments.